Delivery Policy

Last updated: September 5, 2026

V3SIM delivers digital services instantly online — there is no physical shipping involved. This page describes how "delivery" works for what we provide: virtual numbers and SMS/OTP codes.

1. Virtual Number Delivery

When you purchase a number, it is assigned to your account and made available immediately. There is no waiting period or shipping — you'll see the number on your Activation page right after purchase.

2. SMS/OTP Code Delivery

Once a number is active, we monitor it in real time and display the incoming SMS/OTP code as soon as it's received from the carrier. Delivery times vary by country and destination service, typically arriving within seconds to a few minutes. If no code arrives within the listed timeout window for that number, it's treated as a failed delivery and refunded automatically per our Refund Policy.

3. Wallet Top-Up Delivery

Card payments are typically credited to your wallet within moments of a successful charge. Crypto deposits are credited once the transaction reaches the confirmation status required by our payment processor — see our Payment Policy for typical timing per network.

4. Delays

Occasionally, carrier-side congestion or maintenance can delay SMS delivery beyond the normal window. If this happens, the affected number's rental is refunded automatically — you don't need to contact support unless the refund doesn't appear.

5. Questions

Reach out via our Contacts page if something didn't arrive as expected.