Refund Policy

Last updated: September 5, 2026

1. Virtual Number Purchases

When you purchase a virtual number:

• No SMS received: if a number does not receive an SMS/OTP within the provider's listed timeout window, the amount is automatically refunded to your wallet balance.
• SMS received: once a code is successfully delivered to a number, that purchase is considered fulfilled and is non-refundable, even if the code cannot subsequently be used on the destination platform for reasons outside our control (e.g. the platform rejects the number, or you enter the code incorrectly).
• Cancelled before expiry: you may cancel a pending, unused number rental before its timer expires for an automatic refund to your wallet.

2. Wallet Deposits

Funds added to your wallet via card or crypto payment are intended for use on the Service. Because crypto transactions are irreversible on the blockchain and card transactions incur processing fees, deposits are refundable only in the following cases:

• A duplicate or erroneous charge caused by a technical fault on our end;
• A deposit that was never credited to your wallet despite a completed payment (contact support with your transaction reference);
• As required by applicable consumer protection law in your jurisdiction.

Unused wallet balance is not refundable to your original payment method on request alone — it remains available in your account for future purchases.

3. How to Request a Refund

Contact us via the Contacts page with your account email and the relevant transaction/order reference. We aim to respond within 48 hours.

4. Chargebacks

Please contact us before initiating a chargeback with your card issuer — most disputes can be resolved faster directly through support. Accounts with fraudulent chargebacks may be suspended.