Return Policy

Last updated: September 5, 2026

V3SIM sells digital services — virtual phone numbers and SMS/OTP verification — not physical goods. As such, there is nothing to physically "return" in the traditional sense. This page explains how the closest equivalents work on our platform.

1. Returning an Unused Number

If you've purchased a number and haven't yet used it to receive a code, you can cancel it before its rental timer expires. The purchase amount is automatically returned to your wallet balance — see our Refund Policy for the full conditions.

2. Returning a Number After a Code Was Received

Once a number has successfully delivered an SMS/OTP, the service has been fulfilled and cannot be "returned," since the code has already been generated and potentially used or seen by the destination platform.

3. Faulty Delivery

If our system shows a number as active but no code arrives within the listed timeout, this is treated as a failed transaction, not something you need to "return" — it's refunded automatically per our Refund Policy.

4. Questions

If your situation doesn't fit the cases above, contact us via the Contacts page and we'll take a look.